3961 Hastings Street

Burnaby, BC V5C 2H8

604 291 6666

Client Support

Mon - Fri: 8AM - 6PM

Online store always open

COVID-19

Official Protocols

As an Essential Service we have been implementing and maintaining strict hygiene and sanitization protocols. 

Due to COVID-19 we have put protocols in place in order to keep you, your pets, and our staff safe and healthy.  If you have any questions or concerns about the following please feel free to contact us at 604-291-6666 or hastingsvh@gmail.com.

1. Please fill out our pre-visit triage/screening in the interest of public health and the safety of our staff. Click here to access the form.

2. We have implemented enhanced sanitization and cleanliness protocols for the safety of our staff, our beloved pets, and the public at large. Click here to access and review these protocols.

3. In order to effectively practice proper social distancing clients are still not allowed into the hospital, our staff will be coming outside to assist you and your pets.

4. Please stay in your vehicle when you arrive and give us a call so we can further assist you. If you arrive on foot then please remain 2 metres away from the door and give us a call.

5. If you have your own gloves and masks it will be greatly appreciated if you wear them, we will be wearing ours.

6. If you have an appointment with the doctor, a staff member will come out to your vehicle (wearing a mask and gloves) to retrieve your pet and bring them into the hospital. Your pet will receive a full physical exam by the doctor, as they normally would, then the doctor will give you a call to do a phone consultation.

7. If you are experiencing symptoms of COVID-19 or have recently travelled outside the country please have someone else bring your pet in or pick up medication/food for you. Please contact us so we can help determine the best option for you.

8. Our current priority is essential cases, but we are gradually starting to schedule non-essential appointments such as spays/neuters and annual vaccines. If you would like to be contacted for an available appointment, please let our staff know.

9. You are still able to make a vaccine appointment if…

  • You have a puppy or kitten that needs to complete their booster vaccines.
  • Vaccines are required for travel.
  • Your pet is at a high risk for rabies (Cats that go outdoors or dogs out on trails with risk of interaction with wildlife).

10. If you are unsure if your pet is considered an essential case or if you think your pet may be eligible for a vaccine appointment, please give us a call or send us an email.

11. For payment, e-transfer is preferred as it follows social distancing guidelines, if you are unable to e-transfer please call and speak to one of our excellent receptionists so they can help facilitate your transaction. We are not currently accepting cash.

The wonderful staff here at Hastings Vet is here to help you and your pets, and make this process as easy and comfortable as possible for everyone.