New COVID-19 Protocols

As an Essential Service we have been implementing and maintaining strict hygiene and sanitization protocols. 

Due to COVID-19 we have put protocols in place in order to keep you, your pets, and our staff safe and healthy.  If you have any questions or concerns about the following please feel free to contact us at 604-291-6666 or

1. Please fill out our pre-visit triage/screening in the interest of public health and the safety of our staff. Click here to access the form.

2. We have implemented enhanced sanitization and cleanliness protocols for the safety of our staff, our beloved pets, and the public at large. Click here to access and review these protocols.

3. In order to effectively practice proper social distancing clients are still not allowed into the hospital, our staff will be coming outside to assist you and your pets.

4. Please stay in your vehicle when you arrive and give us a call so we can further assist you. If you arrive on foot then please remain 2 metres away from the door and give us a call.

5. If you have your own gloves and masks it will be greatly appreciated if you wear them, we will be wearing ours.

6. If you have an appointment with the doctor, a staff member will come out to your vehicle (wearing a mask and gloves) to retrieve your pet and bring them into the hospital. Your pet will receive a full physical exam by the doctor, as they normally would, then the doctor will give you a call to do a phone consultation.

7. If you are experiencing symptoms of COVID-19 or have recently travelled outside the country please have someone else bring your pet in or pick up medication/food for you. Please contact us so we can help determine the best option for you.

8. Our current priority is essential cases, but we are gradually starting to schedule non-essential appointments such as spays/neuters and annual vaccines. If you would like to be contacted for an available appointment, please let our staff know.

9. You are still able to make a vaccine appointment if…

  • You have a puppy or kitten that needs to complete their booster vaccines.
  • Vaccines are required for travel.
  • Your pet is at a high risk for rabies (Cats that go outdoors or dogs out on trails with risk of interaction with wildlife).

10. If you are unsure if your pet is considered an essential case or if you think your pet may be eligible for a vaccine appointment, please give us a call or send us an email.

11. For payment, e-transfer is preferred as it follows social distancing guidelines, if you are unable to e-transfer please call and speak to one of our excellent receptionists so they can help facilitate your transaction. We are not currently accepting cash.

The wonderful staff here at Hastings Vet is here to help you and your pets, and make this process as easy and comfortable as possible for everyone.

Frequently Asked Questions

What is the evidence that animals can become infected and develop illness from the COVID-19?

Currently there is limited evidence that animals can be infected with COVID-19 and reporting of infected animals has been rare in this outbreak. The overall risk that domestic animals can become infected and develop illness, is thought to be low. However, only limited information is available and there is still uncertainty and many unknowns about how this virus will behave in various animal species. There have been two dogs from Hong Kong reported to be infected with COVID-19, however neither dog showed any signs of illness. An additional 15 dogs and 8 cats from households with COVID-19 illness in Hong Kong have tested negative.

If an animal becomes infected, what is the evidence that they can transmit the virus to other people or animals?

Although the virus likely originated from a wild animal host, the virus has adapted to efficiently transmit from human-to-human. There have been no reports of transmission from a domestic animal to another animal or human, despite a widespread international outbreak. Infected people are believed to be the source of the virus reported in pet animals (human-animal transmission rather than animal-human).

What is the evidence that animals can act as fomites to mechanically transmit the COVID-19 virus from a human case to another person?

Although there is a potential risk of exposure to COVID-19 through contact with a contaminated hair coat, there is only a theoretical risk of transmission of the virus to a person through this route. It is considered unlikely that a sufficient amount of virus would remain on the hair coat long enough to transmit infection. Practicing the following measures would further reduce any possible risk.

  • Wash your hands before and after touching an at-risk animal or their food/supplies, and after cleaning up after them (consider wearing gloves).
  • Do not touch your face with unwashed hands.
  • Wear protective outerwear to prevent contamination of your clothes.
  • Regularly clean and disinfect any surfaces or objects the animal touches.
  • Minimize the animal’s contact with people and other animals.

Someone is ill with symptoms of COVID-19, and is now worried that their pet could be an ongoing source of infection for others. Is this a concern?

Even if the pet was exposed to the virus in the household during the owner’s illness, it is unlikely that the pet would be a source of the virus (either by infection or contamination of the coat) beyond the owner’s own course of disease. The virus is transmitted primarily person-to-person; therefore, once the person (or family) is able to come out of self-isolation, their animals can also presumably be out safely in the community.

Can animals be tested for COVID-19?

Testing of animals is not recommended at this time, as the virus is primarily transmitted person-to-person and not through animal contact. Commercial test kits for animals are not available.